That’s a great step for your Google Merchant Center feed! A clear return policy is mandatory.
Here is a draft for your return policy, designed to cover both installed and product-only sales, as well as common flooring industry specifics like special orders and restocking fees.
VS Flooring Return Policy
This policy outlines the terms for returns and exchanges for all products purchased through VS Flooring, including materials sold separately (Product-Only) and materials purchased as part of an installation service (Installed Products).
1. Product-Only Sales (Uninstalled Materials)
This section applies to all flooring, carpet, trims, and countertops purchased without accompanying installation services.
Eligibility for Return (Stock Items)
Stock items (products regularly kept in inventory) may be returned for a refund subject to the following conditions:
| Condition | Requirement |
| Return Window | Returns must be initiated within 30 days of the original purchase date. |
| Product Condition | Items must be in new, unopened, and original factory packaging. The product must be in resalable condition, free from damage, dirt, or signs of use. |
| Proof of Purchase | Original receipt or proof of purchase is required for all returns. |
| Restocking Fee | All accepted returns for stock items are subject to a 25% restocking fee, deducted from your refund. This covers inspection, handling, and re-warehousing costs. |
Non-Returnable Items (Final Sale)
The following items are considered Final Sale and cannot be returned or exchanged:
- Special Order Items: Any product not regularly stocked and ordered specifically for your project.
- Cut Materials: Any material sold by the linear foot or square foot that has been cut or modified (e.g., carpet remnants, wire, or custom-cut trims).
- Installation Supplies: Adhesives, underlayment, leveling compounds, cleaning products, and similar accessories.
- Clearance or Closeout Items.
2. Installed Products (Materials with Installation Service)
Once a product has been installed by VS Flooring, the sale of the material is considered final, as it is no longer in its original, resalable condition.
- No Returns or Refunds on Installed Materials: Installed flooring, carpet, or countertops cannot be returned for buyer’s remorse, incorrect color choice, or change of mind.
- Warranty Claims Only: Issues with Installed Products are covered under the respective Manufacturer’s Warranty (for product defects) and VS Flooring’s Installation Warranty (for workmanship). All claims must be processed under the terms of those specific warranties, not this general return policy.
3. Damaged or Defective Products
If you receive a product that is damaged or defective, regardless of whether it is for product-only sale or installation:
- Report Immediately: You must report damage or defects within 48 hours of delivery or pickup.
- Prior to Installation: DO NOT install material you believe to be damaged or defective. Installation of a damaged or defective product is considered acceptance of the product, and it voids the right to claim a return or refund for that material.
- Resolution: VS Flooring will work with the manufacturer to inspect and replace the defective or damaged material at no cost to you.
How to Initiate a Return
To start a return for eligible Product-Only items, please follow these steps:
- Contact us at [Your Phone Number] or reply to your order confirmation email.
- Provide your original Order Number and the reason for the return.
- We will issue a Return Merchandise Authorization (RMA) number and provide instructions for dropping off the material at our warehouse.
- Once the material is inspected and approved, your refund (minus the 25% restocking fee) will be processed back to the original form of payment within 7–10 business days.
